Frequently Asked Questions

General Questions

What is DG Gold?

DG Gold is a trusted online platform for buying authentic gold and silver bullion products, including coins, bars, and customized jewelry. We source our products from reputable refineries and ensure 100% purity with proper certification.

Are your products authentic and certified?

Yes! All our gold and silver products are sourced from government-approved refineries and come with tamper-proof packaging and an authenticity certificate. Each product is tested for purity before being listed on our platform.

Do you offer physical store visits?

Currently, we operate primarily online to keep our prices competitive. However, you can reach out to our customer support team for any queries or to schedule a virtual consultation.

Pricing & Payments

How are your prices determined?

Our prices are linked to the live market rates of gold and silver. We update our prices periodically throughout the day to reflect the latest market movements. The final price includes the metal cost, making charges (if applicable), and GST.

Why do prices change so frequently?

Gold and silver are commodities traded on global exchanges, so their prices fluctuate based on market conditions, demand, supply, currency exchange rates, and other economic factors. We update our prices in real-time to match these market changes.

What payment methods do you accept?

We accept a variety of payment methods including UPI, credit/debit cards (Visa, MasterCard, RuPay), net banking, mobile wallets, and bank transfers. All payments are processed through secure, encrypted payment gateways.

Is it safe to make payments online?

Absolutely! We use industry-standard encryption (SSL/TLS) to protect your payment information. We do not store your complete card or bank details on our servers, ensuring maximum security for your transactions.

Orders & Shipping

How long will it take to receive my order?

For most orders, we dispatch within 24-48 hours of payment confirmation. Delivery timelines vary based on your location but typically range from 3-7 business days. You will receive a tracking number once your order is dispatched.

Do you ship across India?

Yes! We ship to most pincodes across India through trusted logistics partners. For remote locations, delivery may take a few extra days.

Is my shipment insured?

100% yes! All our shipments are fully insured from our warehouse to your delivery address. In the unlikely event of loss or damage during transit, you will be fully compensated.

Do I need to show ID at the time of delivery?

For security reasons, we require an adult (18+) with a valid government-issued photo ID (Aadhaar, PAN, Passport, Driving License) to accept and sign for the delivery.

Returns & Refunds

Can I return or exchange a product?

Due to the nature of precious metal products and fluctuating market rates, returns and exchanges are subject to our Refund Policy. Please review our Refund Policy carefully or contact customer support for specific details.

How do I cancel my order?

You can cancel your order before it is dispatched. Once an order is dispatched, cancellation may not be possible. Please contact our customer support team immediately if you need to cancel your order.

When will I get my refund?

If your refund is approved, it will be processed within 5-7 business days to your original payment method. The exact timeline may vary depending on your bank or payment provider.

KYC & Account

Do I need to complete KYC to buy?

For orders below a certain value, KYC may not be mandatory. However, for high-value orders, we require KYC documentation as per regulatory guidelines. We will inform you if KYC is required during checkout.

What KYC documents do you accept?

We accept Aadhaar Card, PAN Card, Passport, Voter ID, or Driving License as valid KYC documents.

Is my personal and KYC information safe?

Yes! We take data privacy very seriously. Your personal and KYC information is stored securely, encrypted, and used only for verification purposes as required by law. We never share your information with third parties without your consent.

Buyback & Resale

Do you offer buyback of products?

Yes! We offer buyback for products purchased from DG Gold. The buyback price is based on the prevailing market rate at the time of buyback, minus nominal processing charges. Please contact us for more details.

What is the process for selling back to DG Gold?

To sell back your product, please contact our customer support team. We will guide you through the verification and valuation process. Once verified and valued, the payment will be made to your bank account within 24-48 hours.

Still have questions?

If you couldn't find the answer to your question, feel free to reach out to us! Our customer support team is available Monday to Saturday, 10 AM to 7 PM.

Email: support@dggold.com
Phone: +91 98765 43210
WhatsApp: +91 98765 43210