Terms of Service

1. Acceptance of Terms

By accessing and using this website (DG Gold), placing orders, or engaging in any transactions, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree to these terms, please discontinue use of our services immediately.

2. Product Information & Purity

All gold, silver, and precious metal products listed on DG Gold are described with accurate purity details (e.g., 24K 999, 22K 916, 999 fine silver). We make every effort to display product specifications, images, and descriptions correctly; however, minor variations in appearance (such as packaging design) may occur without prior notice.

Precious metal products are tested and certified by authorized laboratories. Each product comes with appropriate authentication and tamper-proof packaging as applicable.

3. Live Rate Pricing

Prices for gold and silver products are linked to live market rates and are updated periodically throughout the day. The price displayed at the time of order confirmation is the final price applicable to your purchase. Prices are subject to change without notice until an order is successfully confirmed and payment is received.

Live rates are indicative and may vary slightly from actual market spot prices due to rounding, markup, making charges, GST, and other applicable fees.

4. Orders & Payment

Order Placement

By placing an order, you confirm that you are at least 18 years of age and legally competent to enter into a binding contract. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, pricing errors, or suspicion of fraudulent activity.

Payment Methods

We accept payment via UPI, credit/debit cards, net banking, wallets, and other methods as displayed during checkout. All payments are processed through secure, encrypted payment gateways. We do not store your complete card or bank details on our servers.

Order Confirmation

You will receive an email and/or SMS confirmation once your order is successfully placed and payment is verified. This confirmation serves as acceptance of your order and forms a binding contract between you and DG Gold.

5. Shipping & Delivery

All orders are fully insured during transit from our facility to your delivery address. We partner with trusted courier services for secure, door-to-door delivery.

Delivery timelines are estimates and may vary based on your location, product availability, and logistics partner operations. We are not responsible for delays caused by unforeseen circumstances, natural disasters, or regulatory issues.

An adult (18+) with valid government-issued ID may be required to accept and sign for the delivery. For high-value orders, additional KYC verification may be requested before or at the time of delivery.

6. Returns, Refunds & Buyback

Due to the nature of precious metal products and fluctuating market rates, our returns and refunds are governed by our separate Refund Policy. Please review that policy carefully before making a purchase.

Buyback offers, if any, are subject to specific terms and conditions, including purity verification and prevailing market rates at the time of buyback.

7. Taxes & GST

All prices displayed on the website include or exclude applicable taxes (including GST) as clearly specified during checkout. You are responsible for any additional taxes, duties, or levies imposed by your local jurisdiction.

GST invoices will be issued as per regulatory requirements. It is your responsibility to provide accurate billing details for GST invoicing purposes.

8. User Accounts & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately if you suspect any unauthorized access to your account.

We reserve the right to suspend or terminate accounts at our discretion for suspected fraud, violation of terms, or any other reason we deem necessary.

9. Intellectual Property

All content on this website, including but not limited to text, images, logos, designs, product descriptions, and software, is the intellectual property of DG Gold or its licensors and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or use any of this content without our explicit written permission.

10. Limitation of Liability

DG Gold shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website or products purchased, including but not limited to loss of profits, business interruption, or data loss.

Our total liability to you for any claim arising from these terms or your purchase shall not exceed the total amount paid by you for the specific product(s) in question.

11. Governing Law & Disputes

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any dispute arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in [Your City/State], India.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting to this website. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: info@dggold.com
Phone: +91 98765 43210
Address: 123, Main Market, [Your City], [Your State]